Guest Service Leader

Are you an experienced leader who thrives in a fast-paced environment and loves delivering exceptional customer service? Three-13 Salon, Spa & Boutique is seeking a highly organized, motivated, and detail-oriented Guest Service Leader to lead our Guest Service Team and help create outstanding experiences for every guest who walks through our doors.

 What You'll Do

• Lead, coach, and motivate our front desk team to deliver exceptional guest service.
• Lead daily front desk operations, scheduling, and guest communications.
• Oversee appointment booking, guest check-in/check-out, and retail transactions.
• Ensure smooth workflow between departments and maintain operational efficiency.
• Resolve guest concerns professionally and promptly.
• Train and develop Guest Service Specialists to meet performance standards.
• Monitor productivity, accuracy, and guest satisfaction metrics.
• Maintain a positive, professional, and team-oriented culture.

 What We're Looking For

• Previous management or supervisory experience required.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize in a busy environment.
• Exceptional communication and customer service skills.
• Strong attention to detail and problem-solving abilities.
• Positive attitude, strong work ethic, and determination to succeed.
• Experience with scheduling software, POS systems, or salon/spa operations is a plus.
• Ability to lead by example and inspire a team to perform at their best.
• Fashion-forward, polished, and professional appearance reflects the standards of a premier salon and spa environment.

 Why Join Three-13?

• Paid on the job training
• Paid time off
• Paid educational events
• 401k matching
• Health insurance
• Disability Insurance
• Dental, Life, Vision insurance
• Employee and family discounts

If you're a driven professional who enjoys leading people, staying organized, and creating exceptional guest experiences, we'd love to hear from you!

Apply today and help lead one of Atlanta's premier salon and spa destinations.